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Even though partial winnings of $2580 were refunded, the player insisted the remaining balance was still owed. Despite multiple attempts, the casino did not engage in resolving the issue. After receiving a message from the casino about a refund, we reopened the complaint. However, the player stopped responding owo our questions which gave us istotnie other option but to reject the complaint. The player from Poland requested a withdrawal less than two weeks prior owo submitting this complaint. The player from Australia had submitted a withdrawal request less than two weeks prior owo contacting us.
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Despite submitting the necessary documents multiple times, the casino kept claiming that something was missing. The Complaints Team extended the response time for the player but ultimately had to reject the complaint due owo a lack of communication from the player. The player from Austria had his account at Hellspin Casino blocked after he requested a withdrawal, and all his winnings were canceled.
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